Orders, Shipping, & Returns
We sincerely hope that you love your online purchase from Woodland Mod!
Here are our policies and information on receiving or returning your online shop orders:
General Return/Exchange Policy (Online Shop)
For online purchases, requests for returns or exchanges will be accepted within 48 hours of package delivery. Please email orders@woodlandmod.com within 2 days of your package arriving to you with your original order information. Your request will be reviewed and further instructions will be provided. Returned items must be in like-new condition with original tags and packaging and must arrive to our shop within 14 days of your email request being approved.
Your shipping rate at checkout is determined by the total weight of your order. Shipping charges from original purchase are non-refundable. The shipping cost to return items are the financial responsibility of the customer (we suggest purchasing package tracking and insurance, as we are not liable for missing or damaged returned packages)
Note: Once our packages are taken by USPS for shipping to the customer, we are not responsible for missing packages or late deliveries. However, we will happily assist you by providing your tracking number for you to follow up with USPS directly in these cases.
Please read our terms and policies page for more details.
Items bought online that are not eligible for return/exchange (final sale):
Unframed Prints
Any items listed under our "Ceramics" category online
Sale Items
Oh no! My order got damaged/broke during shipping:
Our team does everything possible to avoid this scenario, using our eco-friendly and padded packing materials. However, if an item in your order arrives to you broken or damaged, we will be happy to assist you in facilitating a refund or an exchange when possible. Please email orders@woodlandmod.com within 48 hours of your package delivery with a photo of your damaged item(s) and your original order information.
Where do we ship?
Currently, Woodland Mod is only shipping within the United States through our website using USPS priority mail shipping rates!
If you are international and wish to place an order with us, please email orders@woodlandmod.com with "International Order Request" in the subject. We are happy to discuss shipping options and pricing!
In-Store Pick Up
We happily offer in-store pick up for all of our online shop orders. Some items, like furniture, may be in-store pick up only. When you check out, select "In-store pick up".
You will be notified when your order is ready for in-store pickup. Please do not arrive prior to being notified! We strive to get online orders ready for pickup within 24-48 hours of purchase. If your order was placed on a Sunday, please expect your order to be ready no sooner than 48 hours as we are closed on Mondays. This is subject to change depending on Holidays, staff availability, or a change in store hours. If there is a delay in getting your order ready, we will contact you!
When notified, please come to pick up your items at our store location 5330 Ballard Ave NW, Seattle WA 98107 during standard business hours. Please bring a proof of receipt/your order information and inform our Retail Associates that you are here to pick up your online order. For larger items, we may coordinate with you ahead of time to insure easy loading.
We will hold your online order for in-store pick up for a maximum of 30 days after you have been notified that your order is ready. After 30 days without pick up, you will be issued a refund and the ordered items will be re-added to our stock.